Terms & Conditions
RETURN AND REFUND POLICY

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at theberkshiredog@gmail.com with details of the product and the defect. Exchanges will be made at our discretion. We will not accept a return for any items that appear to have been used. You can send the item you consider defective to: The Berkshire Dog, 126 S Main St., Suite 2, Lanesborough, MA 01237. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at theberkshiredog@gmail.com and send your item to: The Berkshire Dog, 126 S Main St., Suite 2, Lanesborough, MA 01237. There are no returns/exchanges on any product that is custom made.

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If something is wrong with the order (broken/wrong order received or our fault) please contact us right away. We will cover shipping costs and send you a replacement item immediately. We do our best to avoid these errors, but things do happen, and we’ll make it right.

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If an item arrives damaged send us an email within 48 hours of delivery with your order number and photos showing the damage and we will ship you out a new item or issue a store credit. Be sure to check for any discrepancies or defects as soon as you receive your order.

 

DISCLAIMER

 

We are not veterinarians - We are certified pet nutritionists.  The statements/information presented on this site have not been evaluated by the FDA. The products are not intended to diagnose, treat, cure, or prevent any diseases. This information is not to replace your veterinarian's advice. These are only suggestions and additional options to explore when looking for an all-natural option to care for your dog and achieve a longer, healthier life for your best friend.

 

TRANSPORTATION AND RISK OF LOSS
 

The method and route of shipment are at Seller’s discretion unless Buyer timely supplies explicit instructions otherwise. Title to the Product passes to Buyer when Product is delivered to the selected carrier, even if Seller made a nonconforming tender. Buyer attempts to revoke acceptance of the Product, or Buyer repudiates this document after the Products have been identified hereto.

 

WARRANTY AND DISCLAIMER
 

Seller warrants that the purchased Product is free from defects in materials and workmanship at the time of delivery. If an analysis is stated on the face of the Invoice, it is not intended to be a complete analysis and is not to be regarded as a specification or warranty, unless specifically stated in writing to be such.

 

INDEMNITY
 

Buyer shall defend, indemnify and hold harmless Seller and its affiliated or related companies from and against any and all claims, losses, liability, damages and expenses including, but not limited to, attorneys’ fees and cost of defense arising from, related to or in any way connected with or alleged to arise from or out of any asserted deficiencies or defects in Product caused by any alteration or modification thereof by Buyer with or without Seller’s consent, or improper handling or storage by Buyer, the breach of any term or condition stated herein, Buyer’s failure to label Product or Buyer’s improper labeling of Product regardless of whether the labeling was done with or without the advice of Seller, or any act or omission of Buyer including any Claims for or resulting from any injury to person (including death) or damage to property or for economic loss, several or comparative negligence, breach of agreement, breach of warranty or other breach of duty of or by Indemnitee or as a result of Indemnitee’s strict or other product liability. The foregoing indemnification shall not be construed to eliminate or in any way reduce any other indemnification or right.